Parcel Audit & Shipping Refunds (2)
Automate the claim process and ensure every delivery issue or billing discrepancy identified on your shipping invoice has a refund claim submitted for it.
Delivery Experience Management (6)
Getting your customer’s delivery experience right is crucial to building a loyal customer base. Take control of how your customers interact with your brand post-purchase without changing the way you ship.
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Understanding the Delivery Experience Management Dashboard
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How do I connect my 3dcart store with LateShipment.com?
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How do I connect my Freshworks CRM account with LateShipment.com?
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Freshdesk SDK Integration
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Gorgias SDK Integration
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Why connect my Freshdesk account to LateShipment.com?
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Setting up Custom Domain & SSL
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Why Customize Your Order Tracking page
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How to Create Your Branded Tracking Page in Your LateShipment.com Account
Returns Experience Management (7)
Returns Experience Management provides customers the option to initiate a return as a simple extension of your brand’s order tracking experience. This ensures a truly seamless experience for your shoppers right from order tracking to initiating a return where needed, all from a single page.
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Can I customize my returns tracking page?
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Can my customer track the item returned from the tracking page?
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How can my customers access the returns tracking page?
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Can I customize my return portal?
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Can my customers check the status of an active return from the portal?
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How can I direct my customers to the return portal?
Shipping Insurance (1)
Explore our comprehensive articles on claims, coverage, integrations, and more in the Shipping Insurance Program FAQ section.
Shipping Analytics & Reports (1)
Get a single consolidated view of delivery performance metrics across carriers, services and geographies. Dig deeper to uncover gaps in carrier performance or skim through for a bird’s eye view.
Getting Started (4)
A quick guide to set up your LateShipment.com account.