Add a Tracking Widget To a Customer's Order History Page in Shopify

Enhance your customers' post-purchase experience by adding a tracking widget to their order history page in Shopify. This widget allows customers to view real-time tracking updates directly within your store, improving transparency and reducing WISMO (“Where is My Order”) inquiries.

Why Add a Tracking Widget?

Integrating a tracking widget into your Shopify store benefits your business by:

• Improving Customer Satisfaction: Provide customers with instant access to their shipment status without leaving your website.

• Reducing Support Workload: Minimize repetitive tracking-related inquiries to your support team.

• Enhancing Brand Engagement: Keep customers engaged with a seamless, branded experience.
  
  

Prerequisites for Adding the Tracking Widget

Before you begin, ensure the following:

1. You have a Shopify store with admin access.

2. Your LateShipment.com account is active and integrated with Shopify.

3. The tracking widget code is available in your LateShipment.com dashboard.

Step-by-Step Guide to Add the Tracking Widget

1. Log In to Your Shopify Admin Dashboard

   • Access your Shopify account at Shopify Admin.

2. Navigate to the Theme Editor

   • Go to Online Store > Themes.

   • Click Customize next to the active theme you want to edit.

3. Edit the Order History Page

   • In the theme editor, select Order History Page from the dropdown to modify the specific page layout.

4. Insert the Tracking Widget Code

   • Retrieve the tracking widget embed code from your LateShipment.com dashboard:

     • Log in to LateShipment.com.

     • Go to Settings > Widgets and copy the code for your Shopify widget.

   • In the Shopify theme editor, add a Custom HTML Block to the desired section of the order history page.

   • Paste the tracking widget code into the block and save the changes.

5. Preview and Test the Widget

   • Open a customer order history page in your Shopify store.

   • Verify that the tracking widget appears and displays shipment updates correctly.

6. Publish the Changes

   • If the widget is functioning as expected, click Publish in the theme editor to make it live.

Troubleshooting Common Issues

• Widget Not Displaying: Ensure the embed code is correctly copied and pasted without modifications.

• Styling Issues: Use Shopify's CSS editor to adjust the widget’s design to match your store's branding.

• Tracking Data Missing: Verify that your LateShipment.com account is synced with Shopify and that all shipments are being tracked.

Benefits of the Tracking Widget

• Real-Time Updates: Provide accurate and timely shipment information.

• Seamless Integration: The widget blends perfectly into your Shopify store layout.

• Improved Customer Experience: Keep customers informed, reducing frustration and increasing trust.

Need Assistance?

If you encounter any issues during setup, our support team is here to help. Contact us at support@lateshipment.com or use the live chat option on our website.