Gorgias SDK Integration

Integrating the Gorgias SDK with LateShipment.com enables seamless communication between your post-purchase tracking data and customer support workflows. This integration allows you to create a robust customer experience by embedding shipping insights directly into your Gorgias environment.

Why Use the Gorgias SDK with LateShipment.com?

The Gorgias SDK integration offers several benefits:

• Enhanced Support Efficiency: Automate workflows by integrating real-time shipping updates into Gorgias tickets.

• Proactive Customer Communication: Quickly address WISMO ("Where is My Order") queries with instant access to tracking data.

• Customizable Workflows: Tailor the SDK to fit your unique support and post-purchase processes.

Prerequisites for Integration

Before starting the integration process, ensure you have:

1. An active Gorgias account with SDK access.

2. A LateShipment.com account with API integration enabled.

3. Admin privileges for both accounts.

Step-by-Step Guide to Integrate Gorgias SDK with LateShipment.com

1. Log In to Your Gorgias Account

   • Access your account at Gorgias Dashboard.
     
     

2. Navigate to SDK Settings

   • Go to Settings > SDK Integration and locate the section for third-party applications.
     
     

3. Generate an API Key in LateShipment.com

   • Log in to your LateShipment.com account.

   • Navigate to Settings > API Access and generate a new API key for Gorgias integration.
     
     

4. Configure SDK in Gorgias

   • Add the LateShipment.com API key to your Gorgias SDK settings.

   • Map the data fields required for ticket generation, such as order number, tracking ID, and carrier details.
     
     

5. Enable Data Sync

   • Toggle the integration to Active and initiate a test sync to verify that shipment data from LateShipment.com appears in Gorgias.
     
     

6. Test and Customize

   • Open a test ticket in Gorgias and confirm that LateShipment.com tracking updates are embedded in the conversation.

   • Customize workflows as needed, such as setting up rules for proactive ticket creation.

Troubleshooting Common Issues

• API Key Errors: Ensure the API key is correctly copied and that it has the required permissions.

• Data Mapping Issues: Double-check that fields are correctly mapped between Gorgias and LateShipment.com.

• Sync Failures: Verify that both accounts have active integrations and no conflicting configurations.

Key Benefits of Gorgias SDK Integration with LateShipment.com

• Proactive Support: Automatically create tickets for delayed shipments or delivery issues.

• Seamless Tracking Updates: Provide real-time tracking data directly within Gorgias.

• Customer Satisfaction: Resolve issues faster by having shipment information at your fingertips.

Need Assistance?

If you encounter any challenges during the integration process, our support team is here to help. Contact us at support@lateshipment.com or use the live chat option on our website.