Integrating Gorgias with LateShipment.com allows your support team to handle post-purchase inquiries more efficiently by providing real-time tracking updates and proactive customer notifications directly within Gorgias. This step-by-step guide simplifies the integration process using OAuth.
Why Integrate Gorgias with LateShipment.com?
By integrating LateShipment.com with Gorgias, you unlock powerful features, including:
Real-Time Order Tracking: Instantly access shipping updates to address WISMO ("Where is My Order") queries.
Proactive Notifications: Keep customers informed about delays or issues with automated updates.
Enhanced Support Efficiency: Resolve shipping-related tickets faster with complete shipment visibility in Gorgias.
Prerequisites for Integration
Before you begin, ensure you have:
Admin Access to both your Gorgias and LateShipment.com accounts.
An active LateShipment.com subscription with API access enabled.
Step-by-Step Integration Guide
Follow these steps to connect Gorgias with LateShipment.com:
Log In to Your Gorgias Account
Navigate to your Gorgias Dashboard.
Go to Settings > Integrations > Apps.
Find the LateShipment.com App
Search for "LateShipment.com" in the Gorgias App Directory.
Click on the app and select Install App.
Authorize the Integration
You will be redirected to the LateShipment.com OAuth authorization page.
Log in to your LateShipment.com account if prompted.
Grant the necessary permissions to enable data sharing between the platforms.
Configure Settings in LateShipment.com
Go to your LateShipment.com Dashboard.
Navigate to Settings > Integrations.
Verify the Gorgias integration and adjust any settings to align with your workflow.
Test the Integration
Create a test ticket in Gorgias for a recent shipment.
Verify that real-time tracking data is displayed within the ticket.
Confirm that LateShipment.com updates are accessible in Gorgias.
Troubleshooting Common Issues
Authorization Errors: Ensure that you are logged into the correct LateShipment.com account during OAuth authorization.
Data Not Syncing: Check if the API connection is active in LateShipment.com settings.
Permissions Issues: Verify that your Gorgias account has admin privileges.
Benefits of the Integration
Seamless Customer Support: Handle all shipping-related inquiries from Gorgias without switching platforms.
Proactive Resolutions: Identify and resolve shipping delays before customers even reach out.
Improved Customer Satisfaction: Build trust by keeping customers informed and reducing response times.
Need Help?
For detailed assistance, contact our support team at support@lateshipment.com. You can also access live chat support from your LateShipment.com dashboard.
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