Attentive Journeys and Triggering Events

This guide explains the available Attentive journeys and corresponding triggering events when integrating LateShipment.com. These triggers allow you to create automated SMS journeys to keep customers informed about their shipments, improve post-purchase experiences, and gather valuable feedback

Attentive Journeys Available with LateShipment.com

Here are the key journey triggers and their purposes:

1. LS-Label Generated: Triggered when a shipping label is created.

2. LS-Shipped: Triggered when a package is in transit with the carrier.

3. LS-Delivered: Triggered when a package is successfully delivered.

4. LS-Out for Delivery: Triggered when a package is expected to be delivered soon.

5. LS-Failed Delivery: Triggered when a delivery attempt is unsuccessful.

6. LS-Delayed in Transit: Triggered when a package experiences delays during transit.

7. LS-Unused Labels: Triggered when a shipping label remains unused.

8. LS-Delayed Delivery: Triggered when a package’s delivery is delayed beyond the estimated timeframe.

9. LS-Lost/Damaged: Triggered when a package is lost or damaged in transit.

10. LS-Returned: Triggered when a package is returned to the sender.

11. LS-Predicted Delays: Triggered when potential shipping delays are predicted by LateShipment.com.

12. LS-Suspected Lost: Triggered when a package is suspected to be lost.

13. LS-Customer Feedback - Post Delivery: Triggered to collect customer feedback after a delivery is completed.

Triggering Events in Attentive

You can use the following dynamic placeholders to personalize your messages:

Customer and Order Details

• Customer Name:

  • {{triggerEvent.custom['customer_firstname']}}

  • {{triggerEvent.custom['customer_lastname']}}

• Shipping Status:

  • {{triggerEvent.custom['lsstatus']}}

Shipping Information

• Shipping Service Type: {{triggerEvent.custom['servicetype']}}

• Shipping Address:

  • Name: {{triggerEvent.custom['shippingname']}}

  • Street: {{triggerEvent.custom['shippingstreet']}}

  • Additional Street: {{triggerEvent.custom['shippingstreet1']}}

  • City: {{triggerEvent.custom['shippingcity']}}

  • State: {{triggerEvent.custom['shippingstate']}}

  • ZIP Code: {{triggerEvent.custom['shippingzip']}}

  • Country: {{triggerEvent.custom['shippingcountry']}}

Billing Information

• Billing Address:

  • Name: {{triggerEvent.custom['billingname']}}

  • Street: {{triggerEvent.custom['billingstreet']}}

  • Additional Street: {{triggerEvent.custom['billingstreet1']}}

  • City: {{triggerEvent.custom['billingcity']}}

  • State: {{triggerEvent.custom['billingstate']}}

  • ZIP Code: {{triggerEvent.custom['billingzip']}}

  • Country: {{triggerEvent.custom['billingcountry']}}

Steps to Use Journeys and Triggering Events in Attentive

1. Navigate to Journeys in Attentive:

   • Go to the Journeys section in your Attentive dashboard.

2. Select the Trigger:

   • Choose from the available LateShipment.com triggers (e.g., LS-Shipped, LS-Delivered).

3. Personalize Your SMS:

   • Use dynamic placeholders like {{triggerEvent.custom['tracking_link']}} and {{triggerEvent.custom['customer_firstname']}} to tailor messages.

4. Create the Journey:

   • Drag and drop the SMS action and add your personalized message.

5. Preview and Activate:

   • Review the message, enable quiet hours if needed, and turn on the journey.

Conclusion

Leveraging LateShipment.com’s Attentive journeys and triggering events allows you to send automated, dynamic SMS updates that keep customers informed throughout the shipping process. Use personalized messages to reduce WISMO (Where Is My Order) inquiries, enhance transparency, and improve post-purchase experiences.