This step-by-step guide explains how to integrate Attentive with your LateShipment.com account to enable SMS notifications for shipping updates. Once integrated, you can use LateShipment triggers in Attentive to create automated text message journeys for better customer communication.
Step-by-Step Guide to Integrate Attentive with LateShipment.com
Navigate to Settings
Log in to your LateShipment.com account.
Go to Settings from the dashboard.
Access SMS Notification Settings
Click on Notifications.
Select SMS Notification from the available options.
Choose to Integrate SMS Tools
Under the SMS Notification section, click on Integrate SMS Tools.
Select Attentive
From the drop-down menu, choose Attentive.
Click on the Attentive Marketplace link. You’ll be redirected to the Attentive marketplace to install the LateShipment app.
Log in to Attentive
Enter your Attentive account credentials and log in.
Authorize the Integration
Click Authorize to allow LateShipment.com to connect with your Attentive account.
Wait for Successful Integration
Once the integration is complete, LateShipment triggers will automatically appear in your Attentive Journeys.
Use these triggers (e.g., Order Out for Delivery, Delayed Shipment) to create SMS text message journeys for your customers.
What Happens After Integration?
LateShipment triggers, like “Order Out for Delivery” or “Shipment Delayed”, will appear in Attentive.
You can now set up personalized text message journeys to proactively update customers about their shipments.
Conclusion
Integrating Attentive with LateShipment.com allows you to automate SMS notifications for shipping events, improving customer communication and reducing support workload. Follow the steps above to get started and unlock the power of automated post-purchase messaging.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article