DEM
Events:
LS-Label generated: Triggered when a shipping label is generated.
LS-Shipped: Triggered when a package is in transit with the carrier.
LS-Delivered: Triggered when a package is successfully delivered.
LS-Out for delivery: Triggered when a package is out for delivery and expected to be delivered soon.
LS-Failed delivery: Triggered when a delivery attempt was unsuccessful.
LS-Delayed in transit: Triggered when a package is experiencing delays during transit.
LS-Unused labels: Triggered when a generated shipping label remains unused.
LS-Delayed delivery: Triggered when a package's delivery is delayed beyond the estimated timeframe.
LS-Lost/Damaged: Triggered when a package is lost or damaged during transit.
LS-Returned: Triggered when a package is returned to the sender.
LS-Predicted delays: Triggered when LateShipment predicts potential delays in the shipping process.
LS-Suspectedlost: Triggered when LateShipment suspects a package may be lost.
LS-Customer feedback - Post delivery: Triggered to gather customer feedback after a delivery is completed.
Merge tags:
"[[event.trackingnumber]]"
"[[event.shipdate]]”
"[[event.estimateddate]]"
"[[event.ordernumber]]"
"[[event.Customername]]"
"[[event.lsstatus]]”
"[[event.carrierstatus]]"
"[[event.trackinglink]]"
"[[event.carriertype]]",
"[[event.servicetype]]"
"[[event.shippingname]]"
"[[event.shippingstreet]]”
"[[event.shippingstreet1]]”
"[[event.shippingcity]]"
"[[event.shippingstate]]”
"[[event.shippingzip]]”
"[[event.shippingcountry]]”
"[[event.billingname]]”
"[[event.billingstreet]]"
"[[event.billingstreet1]]"
"[[event.billingcity]]”
"[[event.billingstate]]”
"[[event.billingzip]]”
"[[event.billingcountry]]”
Returns
Events:
Return Initiated (with shipping label) - When a return is approved and initiated
Return Initiated (without shipping label) - When a return is approved and when a return is initiated
Return In-Transit With Delay - When a return is delayed in transit
Return Received - Returned item received at the warehouse
Return Approved - Return request reported has been approved
Return Rejected - Return request reported has been denied
Merge Tags:
'[[event.customer_name]]'
'[[event.return_id]]'
'[[event.order_no]]’
'[[event.tracking_link]]'
'[[event.product_name]]'
'{{event.product_details}}'
'[[event.tracking_number]]'
'[[event.link_to_shipping_label]]'
'[[event.address]]'
'[[event.product_status]]'
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