Events and Merge Tags to Use Inside Listrack

Integrating Listrak with LateShipment.com allows you to automate and personalize customer communications by leveraging specific events and merge tags. This integration enhances the post-purchase experience by sending timely and relevant updates. Below is a comprehensive list of events and merge tags available for use within Listrak:

Delivery Experience Management (DEM) Events

These events are triggered based on various stages and statuses of the shipping process:

• LS-Label Generated: Triggered when a shipping label is created.

• LS-Shipped: Triggered when a package is in transit with the carrier.

• LS-Delivered: Triggered upon successful delivery of a package.

• LS-Out for Delivery: Triggered when a package is out for delivery and expected to arrive soon.

• LS-Failed Delivery: Triggered when a delivery attempt is unsuccessful.

• LS-Delayed in Transit: Triggered when a package experiences delays during transit.

• LS-Unused Labels: Triggered when a generated shipping label remains unused.

• LS-Delayed Delivery: Triggered when a package's delivery is delayed beyond the estimated timeframe.

• LS-Lost/Damaged: Triggered when a package is lost or damaged during transit.

• LS-Returned: Triggered when a package is returned to the sender.

• LS-Predicted Delays: Triggered when LateShipment.com predicts potential delays in the shipping process.

• LS-Suspected Lost: Triggered when LateShipment.com suspects a package may be lost.

• LS-Customer Feedback - Post Delivery: Triggered to gather customer feedback after a delivery is completed.
  
  

Merge Tags

Merge tags dynamically insert specific customer and order information into your emails, allowing for personalized communication:

• Shipping Information:

  • {{Transactional\ShippingFirstName}}

  • {{Transactional\ShippingLastName}}

  • {{Transactional\ShippingStreetAddress1}}

  • {{Transactional\ShippingStreetAddress2}}

  • {{Transactional\ShippingCity}}

  • {{Transactional\ShippingState}}

  • {{Transactional\ShippingZip}}

  • {{Transactional\ShippingCountry}}

  • {{Transactional\ShippingPhone}}

  • {{Transactional\ShippingCompanyName}}
    
    

• Billing Information:

  • {{Transactional\BillingFirstName}}

  • {{Transactional\BillingLastName}}

  • {{Transactional\BillingStreetAddress1}}

  • {{Transactional\BillingStreetAddress2}}

  • {{Transactional\BillingCity}}

  • {{Transactional\BillingState}}

  • {{Transactional\BillingZip}}

  • {{Transactional\BillingCountry}}

  • {{Transactional\BillingPhone}}

  • {{Transactional\BillingCompanyName}}
    
    

• Order Details:

  • {{Transactional\OrderNumber}}

  • {{Transactional\TrackingNumber}}

  • {{Transactional\TrackingLink}}

  • {{Transactional\AccountLink}}

  • {{Transactional\OrderReviewLink}}

  • {{Transactional\ShippingMethod}}

  • {{Transactional\OrderDate}}

  • {{Transactional\EstimatedShipDate}}

  • {{Transactional\ShippingCost}}

  • {{Transactional\Discount}}

  • {{Transactional\GrandTotal}}

  • {{Transactional\ProductPrice1}}

  • {{Transactional\ProductQty1}}

  • {{Transactional\ProductSku1}}

  • {{Transactional\ProductTitle1}}

  • {{Transactional\ProductImageUrl1}}

  • {{Transactional\CartItems}}

  • {{Transactional\CustomerID}}

  • {{Transactional\customername}}

  • {{Transactional\LSTrackingLink}}

  • {{Transactional\estimateddate}}

  • {{Transactional\carriertype}}

  • {{Transactional\lscartitems}}
    
    

Returns Events

These events are associated with the returns process:

• Return Initiated (with Shipping Label): Triggered when a return is approved and initiated with a shipping label.

• Return Initiated (without Shipping Label): Triggered when a return is approved and initiated without a shipping label.

• Return In-Transit with Delay: Triggered when a return is delayed in transit.

• Return Received: Triggered when the returned item is received at the warehouse.

• Return Approved: Triggered when a return request has been approved.

• Return Rejected: Triggered when a return request has been denied.
  
  

Returns Merge Tags

These merge tags are specific to the returns process:

• {{Transactional\customer_name}}

• {{Transactional\return_id}}

• {{Transactional\order_no}}

• {{Transactional\tracking_link}}

• {{Transactional\product_name}}

• {{Transactional\product_details}}

• {{Transactional\tracking_number}}

• {{Transactional\link_to_shipping_label}}

• {{Transactional\address}}

• {{Transactional\product_status}}
  
  

By effectively utilizing these events and merge tags within Listrak, you can create automated, personalized email communications that keep your customers informed and engaged throughout the shipping and returns processes.