Setting up routing rules

Efficiently managing product returns is crucial for maintaining customer satisfaction and operational efficiency. LateShipment.com offers a feature that allows you to set up routing rules, directing returns to specific warehouse addresses based on criteria such as the sender's location, product ID, SKU, or product tags. 

This guide provides a step-by-step process to configure these routing rules effectively.

Setting Up a Routing Rule Based on Location

1. Access Returns Management:

   • Log in to your LateShipment.com account.

   • Navigate to the Returns Experience Management section.
     
     

2. Define Return Rules:

   • Select Return Rules.

   • Click on the Routing tab.
     
     

3. Create a New Rule:

   • Click on Add to initiate a new routing rule.

   • Enter a descriptive title for the rule.

   • Choose Location as the rule type.
     
     

4. Specify Location Details:

   • Select the Country (e.g., United States).

   • Choose the specific State (e.g., California).
     
     

5. Enter Warehouse Information:

   • Provide the First Name and Last Name associated with the warehouse contact.

   • Enter the Company Name.

   • Fill in the Warehouse Address, including City, State, and ZIP Code.

   • Add a contact Phone Number.
     
     

6. Activate the Rule:

   • Toggle the activation switch to enable the rule.
     
     

Setting Up a Routing Rule Based on Product ID or SKU

1. Initiate a New Rule:

   • Click on Add to create a new rule.

   • Provide a relevant title for the rule.

   • Select Product ID or SKU as the rule type.
     
     

2. Input Product Details:

   • Enter the specific Product IDs or SKUs in the designated field, separating multiple entries with commas.
     
     

3. Provide Warehouse Information:

   • Repeat steps 5 and 6 from the location-based rule setup to input warehouse details and activate the rule.
     
     

Setting Up a Routing Rule Based on Product Tag

1. Create a New Rule:

   • Click on Add to establish a new rule.

   • Assign an appropriate title to the rule.

   • Choose Product Tag as the rule type.
     
     

2. Enter Product Tags:

   • Input the relevant Product Tags in the provided field, separating multiple tags with commas.
     
     

3. Configure Warehouse Details:

   • Follow steps 5 and 6 from the location-based rule setup to complete warehouse information and activate the rule.
     
     

Deleting a Routing Rule

1. Remove the Rule:

   • Locate the rule you wish to delete.

   • Click on the Delete icon to remove the rule from the system.

By implementing these routing rules, you can ensure that returns are directed to the appropriate warehouse locations based on specific criteria, thereby optimizing your returns management process.