This integration enables the LateShipment.com widget to load inside Zoho Desk with contextual information regarding shipments with issues.
- Download the LateShipment.com app from the marketplace.
- Fetch your Token ID from your LateShipment.com account.
- You can find your token ID under Settings >> Connect Helpdesk >> Zoho Desk >> Advanced Integration Options.
- Enter the Token ID and the Account Administrator email associated with your LateShipment.com account.
- Enter these details and click on "Save"
- Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.
Clicking on "More Tracking Info" takes you to a detailed timeline view with all shipment related information and transit updates.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article